Terms & Conditions

  1. 1. Who we are
    • 1.1 My Goto is based in Edinburgh, and is contactable by [email protected]
    • 1.2 We might contact you by phone or email by preference, but may also use other media such as written communication or social media.
  2. 2. Training
    • 2.1 Booking
      • 2.1.1 Our acceptance of your booking will take place when we communicate to you a booking confirmation, at which point a contract exists between us.
      • 2.1.2 If we are unable to accept your booking for any reason, we will communicate this, and you will not be charged.
      • 2.1.3 It is your responsibility to book the correct course. If you reach out, we can assist and advise based on the information you provide, but your purchase selection remains your responsibility.
      • 2.1.4 Should you wish to change the details of your course, we will try to accommodate, without guarantee. Should there be an administrative charge for this change, we will let you know before we conduct the change. Such fees would be in alignment with the fees on transfers below (Section 2.1.7).
      • 2.1.5 Should we need to make minor changes to the course for any reason, we reserve the right to do so.
      • 2.1.6 Should we need to make significant changes to the course or booking, we will contact you regarding these changes. These changes will not incur a fee from us.
        • 2.1.6.1 If the training course is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay we will use reasonable endeavours to book you onto an equivalent training course.
      • 2.1.7 Should you wish to transfer your booking to another course or to another person, please contact us.
        • 2.1.7.1 Some awarding bodies will present us with an administrative fee for a change, for which we may charge you the same, subject to relevant duties.
        • 2.1.7.2 If the change is more than 4 weeks from the commencement date of the course, and it is the first change, there will be no charge.
        • 2.1.7.3 If the change is less than 4 weeks from the commencement of the course, or it is not the first transfer, we reserve the right to change up to 50% of the booking fee as a transfer fee.
        • 2.1.7.4 A transfer is not complete until you, or the person you have transferred to, have received the new booking confirmation.
        • 2.1.7.5 A transfer of rights or services must be agreed by us in writing or by email.
      • 2.1.8 You may not, without authorisation, resell or offer for resale at a premium any booking on our training courses.
    • 2.2 Conduct of Training
      • 2.2.1 It is your responsibility to ensure you are medically fit to undertake the chosen training course. If you have any doubt, communicate with us to determine whether this is suitable.
      • 2.2.2 Delegates must have a basic command of English. We may be able to provide support for those who cannot make this standard, at an additional cost. Please contact us.
      • 2.2.3 Should you need any assistance or reasonable allowance to follow the training course, please do let us know as far in advance as reasonably practicable.
      • 2.2.4 We will provide joining instructions, including location, travel options, parking arrangements, clothing, and access.
      • 2.2.5 It is your responsibility to provide proof of identity and any course prerequisites before or at the start of the course.
      • 2.2.8 If we decide in our sole discretion that a participant has not achieved the learning outcomes of the training course and/or the assessment standard, then we shall inform the participant and we reserve the right to charge for any further training or coaching over and above that provided on the training course.
      • 2.2.9 Removal from the training course
        • 2.2.9.1 It is your responsibility to dress appropriately for the course and the training. This is for both the nature of training and the environment and to maintain a level of professionalism. Failure to observe this could be grounds to remove you from the course.
        • 2.2.9.2 Our training is not a political or socio-economic forum, and such agendas may be provocative to others feelings. Raising such in a way which may be cause for offence in others may be ground to remove you from the course.
        • 2.2.9.3 If your behaviour or fitness gives cause to believe your continued participation would present danger or offence to yourself, others, or prejudice the conduct of the course, we may remove you from the course.
        • 2.2.9.4 If your attendance falls outwith the requirements of the course, we may remove you from the course.
        • 2.2.9.5 If you are under the influence of drugs and/or alcohol, or medication which makes your behaviour prejudicial to safety, we may remove you from the course.
        • 2.2.9.6 If your hygiene may present a danger or offence to others during the course, we may remove you from the course. To this end, we recommend you not wear heavily scented cologne or perfume.
        • 2.2.9.7 If you do not meet the prerequisites for the course, including age, we may remove you from the course.
        • 2.2.9.8 If you attend with an infectious disease or condition, we may remove you from the course.
        • 2.2.9.9 If your identity does not match the identity you are requesting for your certificate, we may refuse certification and remove you from the course.
        • 2.2.9.10 If you attempt to record our training without explicit permission, or remove share or reuse My Goto’s Intellectual Property in part or in whole, you will be in removed from the course and will be liable for any damages which may occur.
        • 2.2.9.11 Any of these behaviours will be considered a breach of contract. It will then be at our discretion whether we rebook you to another course, offer a refund, or neither of these.
      • 2.2.10 You shall not bring valuable items such as electronics, jewellery or similar to the training venue, nor luggage, unless specifically necessary for the course and stated in the joining instructions, and we accept no responsibility for such items.
      • 2.3 Termination of Contract
        • 2.3.1 In respect to section 2.3, “the contract” is the contract of sale to provide training services
        • 2.3.2 When you are aware you need to terminate a contract, you will communicate this to us without unreasonable delay.
        • 2.3.3 If you are entitled to a refund under these terms we will refund you the price you paid for the training course less any administration fee, by the method you used for payment. If you are a business and make payment pursuant to an invoice, we will credit the refund amount to your account.
        • 2.3.4 We may terminate the contract if you fail to make payment.
        • 2.3.5 We may terminate the contract if there is a breach of contract under section 2.2.9.
        • 2.3.6 If you do not make us aware of any information requested by us, or which may be necessary to run the course within a reasonable timeframe, we may terminate the contract.
        • 2.3.4 We will make any refunds due to you as soon as possible. 
      • 2.4 Questions, complaints and feedback
      • 2.5 Price and Payment
        • 2.5.1 The price shown on the website, or on any quote or invoice will be exclusive of VAT, unless explicitly stated otherwise.
        • 2.5.2 Should the price be wrong on our communications or website, we will contact you. should the price be lower then you have paid, we will refund the difference. Should the price be more, and the misprice is an obvious mistake, we will contact you for instructions, but are entitled to cancel the contract as a mistake and refund you. Should the price be more, and the misprice not obvious we will discuss how we might proceed and come to an agreement.
        • 2.5.3 Unless explicitly agreed otherwise, payment is expected upon booking.
        • 2.5.4 If you are a business customer, you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law), and you should provide us with a valid Purchase Order number. The payment of an invoice is to be 31 calendar days from our request of a purchase order number.
      • 2.6 Liability
        • 2.6.1 We are responsible and liable only to our statutory obligations.
        • 2.6.2 Nothing in these terms and conditions waives your statutory rights.
        • 2.6.3 We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any direct, indirect or consequential loss arising under or in connection with any contract between us; and
        • 2.6.4 Our total aggregate liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100%) of the total sums paid by you for training courses under such contract.
      • 2.7 Intellectual Property and Privacy
        • 2.7.1 Information and materials shown or given during a training course are the intellectual property of My Goto. All intellectual property rights in any such materials – in part or in whole – shall be owned by us.
        • 2.7.2 Participation on a course does not grant or confer any rights around intellectual property to use, reuse, alter, copy, or otherwise deal with or distribute logos, trademarks, materials, recordings or any other intellectual property of My Goto.
        • 2.7.3 In the event that we disclose any confidential information to you, you agree that you shall not at any time disclose to any person any such confidential information except at may be required by law, court order, or any governmental or regulatory authority.
      • 2.8 We may transfer the contract to a third party.
      • 2.9 No person shall have any rights to enforce this contract, other than the parties to the contract.
      • 2.10 If a court finds any of these terms an conditions illegal or unenforcible, the remainder shall still apply.
      • 2.11 Where you are a Public Authority as defined in the Freedom of Information Act 2000 (the “FOIA”) you agree to notify us immediately if you receive any FOIA request for information regarding us or our business, and you agree to consult with us regarding the application of any exemptions under the FOIA in relation to such request. We agree to cooperate with you in relation to the FOIA.
      • 2.12  If you are a business customer these terms constitute the entire agreement between us in relation to our purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
      • 2.13 In event of a dispute, this may be brought before an English or Scottish court.
  3. 3. Instructional Design
    • 3.1 Intellectual Property
      • 3.1.1 The content and material, and the intellectual property rights are retained by My Goto, until all services are agreed as finalised, and final payment has been received.
      • 3.1.2 After final payment has been received, there is no automatic right to update and maintenance of the material, unless explicitly agreed.
      • 3.1.3 Unless specifically and explicitly agreed, the content and material are non-exclusive, perpetual, sub-licensable, irrevocable and royalty-free.
      • 3.1.4 Any materials shared by the client to assist with building the course materials and content remain the intellectual property of the client.
      • 3.1.5 The client has the responsibility to respond to requests for meetings, to meet and confer, and to respond to communications without undue delay.
    • 3.2 Price and payment
    • 3.3 Training
    • 3.4 Travel and expenditure
    • 3.5 Liability
  4. 4. Contract Instructor