Business Training News
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Why ISO Management Systems Matter More Than Ever
In a world shaped by rapid change, increasing stakeholder expectations, and tighter regulation, the pressure on businesses to demonstrate robust, repeatable, and sustainable practices has never been higher. At the centre of this challenge lies the family of ISO management system standards — and the professionals who interpret, implement and audit them. Whether you’re working…
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Customer Service Scenarios: What Would You Do?
Scenario 1: The Angry Customer A customer storms into your store, visibly upset. They bought a product a week ago, and it has already stopped working. They are raising their voice and demanding a refund, threatening to leave a bad review. What would you do? In this situation, the key is to stay calm and…
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